Terms and Conditions

These site terms explain the main rules that apply when you access or use Planet 7 Casino’s website, create and use a player account, play games, request bonuses, and use any related services offered through the platform.

By visiting the site, registering an account, depositing, wagering, or using any part of the service, you agree to follow these conditions of use. The goal of this page is to set clear expectations and outline key rights and responsibilities for both you and Planet 7 Casino in a straightforward, readable way.

If you do not agree with these service terms, please do not use the website or create an account.

Who Can Use the Platform

Planet 7 Casino is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction - whichever is higher
• Ensure that online gambling is lawful where you are physically located when you access the site
• Understand that the operator may restrict or block access in certain countries, states, provinces, or regions

Location rules can change over time due to legal, regulatory, or operational requirements. If access is restricted where you are, you may not be able to register, deposit, play, or claim promotions.

Creating Your Account the Right Way

When you open a player account, you agree that:

• The information you provide is accurate, complete, and kept up to date
• Your account is registered in your own legal name
• You will not create more accounts than the operator allows
• You will not register or use an account on behalf of another person

Planet 7 Casino may place reasonable limits on registrations, account activity, or access to certain features to protect players, maintain platform integrity, and meet compliance obligations.

Identity Checks and Account Verification

To protect players and comply with verification standards, Planet 7 Casino may request documentation or information to confirm details such as:

• Identity and age
• Address or country of residence
• Ownership of payment methods used for deposits or withdrawals
• Additional details needed to secure an account or review transactions

Verification may be required at registration, before a withdrawal is approved, when claiming certain promotions, or when account activity requires review. If requested information is not provided within a reasonable time, some account functions (including withdrawals and bonus use) may be limited until verification is completed.

Keeping Your Account Secure

You are responsible for maintaining the confidentiality of your login information and for all activity that occurs through your account, whether or not it was authorized by you.

Your player account is personal. It may not be:

• Shared with others
• Transferred, sold, or gifted
• Used by someone else, even with permission

If you believe your account has been accessed by someone else, contact support as soon as possible so protective action can be taken.

Deposits, Withdrawals, and Your Balance

Planet 7 Casino offers multiple banking options, which may include card payments, e-wallets, bank transfers, and cryptocurrency. Availability, processing times, fees, and limits can vary based on factors such as your location, chosen payment method, and verification status.

Important points to understand:

• Deposits are credited when confirmed by the payment provider and the casino’s systems
• Withdrawal requests may be reviewed before approval, including checks related to verification, payment method ownership, and account security
• The casino may apply reasonable controls to help prevent fraud, chargeback misuse, and other prohibited activity
• Some payment methods may not be available in all countries or at all times

If a transaction needs review, processing may take longer than usual. Planet 7 Casino will aim to handle reviews promptly and fairly.

Bonus Rules That Matter (Before You Opt In)

Bonuses, free chips, and free spins are optional offers and usually come with separate bonus terms. By claiming a promotion, you agree to follow the specific rules attached to that offer in addition to these platform rules.

Common bonus conditions may include:

• Eligibility requirements (such as new player offers or location limits)
• Bonus codes required during redemption (typically applied in the cashier)
• Wagering requirements before winnings can be withdrawn
• Time limits to complete playthrough (many offers must be completed within a set window, often 30 days)
• Game restrictions or contribution differences (for example, slots and keno may contribute more than table games or video poker, and some game types may be excluded)
• Maximum cashout limits on certain promotions (especially no deposit offers)

General bonus behavior may also apply:

• Bonus funds may be “sticky,” meaning the bonus itself is not withdrawable and only eligible winnings after meeting requirements can be cashed out
• No deposit offers may not be available back-to-back without a qualifying deposit in between
• If play occurs on excluded or restricted games during a promotion, winnings tied to that restricted play may be voided

Always review the promotion’s own terms before claiming it so you know what counts, what does not, and when requirements must be met.

Game Access, Availability, and Platform Changes

Planet 7 Casino works to provide reliable access to games and services, but availability can vary due to:

• Location-based restrictions
• Device or browser compatibility
• Scheduled maintenance
• Software updates or provider changes
• Unplanned technical issues

The operator may add, remove, suspend, or limit games, promotions, features, or parts of the service at any time. This helps keep the platform secure, current, and aligned with operational requirements. Access is provided on an “as available” basis, and uninterrupted availability cannot be promised.

Fair Play Standards and Prohibited Behavior

Using the platform means playing fairly and using the services as intended. You agree not to:

• Use the website for unlawful purposes
• Provide false, misleading, or incomplete registration or payment details
• Attempt to exploit or manipulate games, promotions, or platform systems
• Engage in fraud, collusion, or any form of cheating
• Abuse chargebacks or attempt to reverse legitimate deposits after gameplay
• Use bots, scripts, automation tools, or unauthorized software
• Allow anyone else to access or play through your account
• Attempt to bypass location restrictions or account controls

These rules are designed to protect fair gameplay and keep the platform safe for all users.

When Planet 7 Casino May Restrict, Suspend, or Close an Account

Planet 7 Casino may take reasonable action to protect players and the platform when it believes that:

• These account rules or promotion rules have been broken
• Verification is incomplete or information provided cannot be confirmed
• Fraud, misuse, or suspicious activity may be involved
• A technical or payment issue requires review
• The service is being used in a restricted territory

Actions may include limiting access to certain features, pausing bonus eligibility, delaying withdrawals for review, freezing transactions temporarily, or closing an account when necessary. The casino aims to apply such measures in a balanced way and consistent with player protection and operational integrity.

Handling Errors, Incorrect Displays, and Technical Problems

From time to time, mistakes can happen - including game malfunctions, interrupted sessions, incorrect balances, display issues, bonus crediting errors, or other technical faults.

If an error occurs, Planet 7 Casino reserves the right to correct obvious mistakes and to address the consequences of the issue in a fair and reasonable manner. This may include adjusting balances, voiding bets affected by a malfunction, or correcting bonus application when the system applied an offer incorrectly.

If you notice something that looks wrong, contact support promptly so it can be reviewed.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not a way to earn money. Planet 7 Casino encourages responsible play and supports the use of player protection measures where available, such as account limits or self-exclusion options.

If gambling stops being enjoyable or feels difficult to control, it’s important to seek support and use responsible gaming tools.

You can also review the platform’s responsible gaming guidance.

Ownership of Website Content and Intellectual Property

The Planet 7 Casino website and its original content - including branding, logos, text, layout, graphics, and software elements - are owned by Planet 7 Casino or its licensors and are protected by intellectual property laws.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit site materials without written permission, except where allowed by applicable law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some parts of the platform may rely on third-party providers, such as game software suppliers, payment processors, identity verification tools, and other technical services.

These services may have their own availability limits, processing timelines, or operational requirements. Planet 7 Casino is not responsible for disruptions caused by third-party outages, network problems, or provider-side delays, but will make reasonable efforts to assist where possible.

Liability Limits in Plain Language

Planet 7 Casino is not responsible for losses or damages arising from circumstances outside its reasonable control, including:

• Service interruptions, system delays, or connectivity failures
• Device, browser, or operating system compatibility issues on your side
• User error, including incorrect banking details entered by the player
• Third-party failures (such as payment provider downtime)
• Events such as natural disasters, power outages, or other force majeure situations
• Misuse of the platform or breach of these service terms

Nothing in this section is intended to limit any rights you may have that cannot be excluded under applicable law.

No Guarantees About Availability or Error-Free Operation

The website, games, and services are provided on an “as is” and “as available” basis. Planet 7 Casino works to keep the platform stable and secure, but it cannot guarantee that access will always be uninterrupted, that every feature will always be available, or that the service will always be free of errors.

Updates to These Site Terms

Planet 7 Casino may update these conditions of use from time to time to reflect operational changes, security updates, or legal and compliance needs.

The latest version posted on the website applies from the date it is published unless a different effective date is stated. Continued use of the platform after changes are posted means you accept the updated terms, so it’s a good idea to review this page periodically.

Other Policies You May Need to Review

These site terms work alongside other platform policies and rules that may apply depending on how you use the service, including:

• Privacy Policy
• Bonus-specific rules shown on each promotion
• Cookie notices and preferences, where applicable
• AML and verification-related requirements, where applicable

If there is a conflict between these general service terms and a specific promotion rule, the promotion rule typically applies for that offer.

Contact Planet 7 Casino Support

If you have questions about these platform rules or how the service works, Planet 7 Casino support can help.

Email: help@planet7casino.com Phone (USA/Canada Toll Free): 1-888-402-2065 Phone (International): 1-888-402-2065

Using the platform means agreeing to these conditions of use so that gameplay, payments, and promotions operate under clear, consistent rules.