Responsible Gaming

Planet 7 Casino is committed to providing a safe, fair, and supportive online gaming environment. Casino games are meant to be enjoyable entertainment - not a way to make money or fix financial problems.

This page explains practical ways to stay in control, common warning signs that play may be getting out of balance, the kinds of account tools that can help you manage your activity, and where to go for support if gaming stops feeling manageable.

What safer play means at Planet 7 Casino

Safer play is about keeping gaming in a healthy place in your life. That means making informed decisions, setting personal boundaries, and checking in with yourself regularly so gambling stays an optional form of entertainment.

Everyone’s situation is different. What feels comfortable for one person may not for another, so it helps to base your approach on your own budget, mindset, and daily responsibilities. If gaming starts to create stress, conflict, or pressure, it’s a sign to pause and make a change early.

Our commitment to player protection

We take player well-being seriously and aim to make gaming awareness part of the overall experience - not an afterthought. Planet 7 Casino supports safer play by focusing on a few core principles:

We promote informed decision-making so players understand how games work and what to expect from bonus and account activity. We also encourage early action when play starts to feel difficult to manage, because small adjustments made sooner are often more effective than big changes made later.

We work to keep key support information easy to find and to offer practical options that help players stay in control, such as access to account history and the ability to request limits or breaks where available. If you need help with your account, our support team can assist and point you toward available options.

Simple habits that help you stay in control

Most safer play habits come down to planning ahead and staying honest with yourself while you play.

A few approaches that many players find helpful:

• Decide what you can comfortably spend before you log in, and stick to that amount
• Set a time boundary for your session and take breaks, especially after long play
• Keep gaming separate from essential expenses like rent, bills, groceries, and savings
• Avoid playing when you’re upset, stressed, exhausted, or under the influence
• Never try to win back losses right away - that often leads to spending more than intended
• Review your recent deposits and play activity from time to time to stay aware of patterns
• Treat both wins and losses as part of the entertainment cost, not a financial strategy

If you’re using bonuses, it can also help to read the relevant terms before you start. For example, some offers may have bet limits during bonus play or restrictions on certain games.

Warning signs that it may be time to pause

It’s not always obvious when play is shifting from fun to stressful. The earlier you notice changes, the easier it is to reset your habits.

Common signs may include:

• Spending more than you planned, or making repeated deposits to keep playing
• Playing longer than intended, especially late into the night or at the expense of responsibilities
• Feeling pressure to “get even,” or trying to recover losses immediately
• Hiding gambling activity from family or friends, or feeling defensive when asked about it
• Feeling anxious, guilty, irritable, or distracted because of gambling
• Borrowing money, using credit you can’t comfortably repay, or falling behind on bills
• Thinking about gambling constantly, even when you’re not playing
• Noticing that gaming is affecting sleep, work, relationships, or mental health

If any of these feel familiar, you’re not alone - and it doesn’t mean you’ve failed. It’s simply a signal to take a break, set firmer boundaries, or reach out for support.

Account tools that can support healthier limits

Different players need different levels of support. Some people do best with simple reminders, while others benefit from firmer controls. Depending on availability and your account setup, player protection features may include:

Deposit limits - A cap you set (or request) to restrict how much you can add to your account over a period of time.

Session or time reminders - Prompts that help you keep track of how long you’ve been playing so time doesn’t slip by unnoticed.

Wager or spend boundaries - Controls designed to help limit how much you risk during a session or within a set timeframe.

Transaction and play history - A clear view of deposits, withdrawals, and activity so you can monitor your patterns with real numbers, not estimates.

If you’d like help understanding what’s available for your account or want to request a safer play adjustment, contact support at help@planet7casino.com.

Time-out breaks and self-exclusion when you need space

Sometimes the best choice is to take a structured break. A short time-out (often called a cooling-off period) is intended for players who want to pause for a set amount of time and return later with a clearer mindset.

Self-exclusion is a stronger option for anyone who feels they need a longer, more protective break. It’s meant for situations where gambling is no longer feeling controllable or enjoyable, and you want a firm boundary that supports your decision to stop.

If you’re unsure which option fits your situation, support can help you understand the differences and what actions are available.

Adults only: preventing underage play

Planet 7 Casino is intended for adults only. Underage gambling is not permitted.

To support age restrictions and account integrity, we may use account verification and identity checks as part of standard security and compliance practices. Parents and guardians are encouraged to keep login details private, use device-level parental controls where appropriate, and monitor access to payment methods.

Getting support when gaming stops feeling manageable

If gambling is starting to feel stressful, isolating, or hard to control, consider reaching out sooner rather than later. Support can take many forms - talking to someone you trust, choosing a time-out, setting firmer limits, or speaking with a qualified professional.

You can also contact Planet 7 Casino support if you want help reviewing your account activity, understanding available controls, or requesting a break:

• Email: help@planet7casino.com
• Phone: USA/CANADA Toll FREE: 1-888-402-2065 (International: 1-888-402-2065)

For help with general account topics, visit our Contact Us page.

Helpful resources you can turn to

Support is most effective when it’s confidential, non-judgmental, and tailored to your location. If you feel you may be developing a problem with gambling, consider contacting a licensed local or national gambling support service in your country or region, or speaking with a mental health professional.

If you’re in immediate distress or feel at risk of harm, seek urgent help through local emergency services in your area.

A shared responsibility: our role and yours

Planet 7 Casino can provide information, support, and access to player protection options. You play an important role, too - by setting limits that match your real budget, watching for early warning signs, and using available tools honestly and consistently.

Gaming should stay balanced with the rest of your life. If it stops feeling fun, taking a break and getting support is a strong, practical choice - and it’s always okay to ask for help.